If you were to ask this question of several business owners, you could bet that you would get a number of different answers. Some would say their employees, others would mention their computers or machinery, or perhaps their inventory. They would all be wrong! The most valuable asset in your business is your customers.
The typical business spends a lot of money on attracting new customers. It is imperative that you protect the investment you make in your customers. This requires that you have a system for gathering and storing customer information. The data you gather becomes your customer list and is the key to maximizing the lifetime value of your customer.
The lifetime value of your customer is simply what it sounds like. It represents the total amount of money this customer will give you over the lifetime of their buying relationship with your business. A business owner who does not make the investment to gather the nece » Read more: What is your Most Valuable Business Asset?